Exchange And Refund Policy

Exchange & Refund Policy

At Premium Midnight Trike, customer satisfaction is our top priority. We want you to shop with confidence and enjoy your experience with us. Below are the details of our exchange and refund policy:

Exchange Policy

1. Eligibility for Exchange:

   • Exchanges are available for unused and undamaged products in their original packaging.
   • Requests for exchange must be made within 30 days of receiving the product.

2. Exchange Process:

   • Contact our customer support team at [support email/phone] with your order details and reason for the exchange.
   • Our team will guide you through the exchange process, including scheduling a pickup or drop-off at a designated location.

3. Conditions for Exchange:

   • Exchanges are subject to product availability.
   • If the desired product is unavailable, you can choose another item of equal or greater value (additional charges may apply).

Refund Policy

1. Eligibility for Refunds:

   • Refunds are applicable for defective or damaged products only.
   • Refund requests must be initiated within 30 days of receiving the product.

2. Refund Process:

   • To request a refund, contact us at [support email/phone] with proof of the issue (e.g., photos or videos).
   • Once approved, refunds will be processed within 7-10 business days via the original payment method.

3. Non-Refundable Items:

   • Products showing signs of use or wear.
   • Items damaged due to improper handling after delivery.

Important Notes:

• Return Shipping Costs: In the case of exchanges or refunds due to product defects or damage, return shipping costs will be covered by us. For other reasons, the customer may bear the shipping charges.

If you have any questions, feel free to reach out to our friendly customer support team. We're here to assist you every step of the way!